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Terms and conditions

A&D Ties / Terms and conditions
General Terms and Conditions of Sale

The offer and sale of products on our website adties.com are regulated by the following General Terms and Conditions of Sale. Any product purchased on ADTies.com is sold directly from Cravattificio Zadi s.r.l. with registered office in Italy, Via Friuli, 50 20135 Milan. You can request any additional information through our support service in the CONTACTS section. Here you will receive information regarding orders and shipments, refunds and the return of products purchased on ADties.com. Don’t forget that you can contact the Seller at any time via email, at the following address: info@adties.com.


1 Our business policy
1.1 – Our E-Commerce offers products for sale on adties.com exclusively to its end users. i.e. the “Consumers”.
1.2 – Within this document “Consumer” shall mean any natural person acting on adties.com with purposes which are outside his or her trade, business or professional activity (if any). If you are not a “Consumer”, please refrain from entering any commercial transaction on adties.com
1.3 – In compliance with its business policy, our E-Commerce reserves the right not to process orders from subjects different from “Consumers”, and any order which does not conform to our business policy.
1.4 – These General Terms and Conditions of Sale exclusively relate to purchases of products on adties.com between the users of adties.com and our E-Commerce.


2 General Terms and Conditions of Sale of the products and services offered by adties.com
Purchase methods
Payment methods
Delivery methods and costs
Right of withdrawal
Warranties
Privacy
Complains
Governing law
The service offered is distance selling for the customers of the online shop A&D Ties
All prices are VAT included.
The offer and sale of products through the adties.com website are regulated by the following General Terms and Conditions of Sale. These General Terms and Conditions of Sale are formulated in compliance with the regulations on contracts stipulated outside of commercial premises and in particular with the provisions of Legislative Decree. 6 September 2005, no. 206 (Consumer code).


3 Parties to the contract
The parties to the contract are:
Via Friuli, 50 20135 Milan, owner of the website adties.it; P.IVA 10393220156
Customer: the individual (a natural person or another legal entity acting for purposes outside of their commercial activities) who, verified trough the adties.com website, has placed an order that has been processed by Cravattificio Zadi s.r.l.


4 Acceptance of the General Terms and Conditions of Sale
4.1 – By placing an order as indicated, the Customer declares to have knowledge of all instructions and indication provided during the purchase procedure and to unconditionally accept the General Terms and Conditions of Sale. Cravattificio Zadi s.r.l. reserves the right to change the General Terms and Conditions of Sale by giving notice on this page of the website. The applicable General Terms and Conditions of Sale are those in force at the time the order is placed. Each change will be considered effective after posting on the website.
4.2 – Once the Customer has completed the online order procedure, s/he will print, save an e-copy or in any way keep these General Terms and Conditions of Sale, in compliance with the provisions of Articles. 49 et seq. in the Legislative Decree no. 206/2005 regarding distance selling.


5 Purchase Methods
5.1 – The Customer can only purchase the products available on the website at the time of the order, which can be viewed at (URL) https://www.adties.com as described in the specific information sheets. All support information for purchase are merely intended as generic information, not referable to the actual characteristic of a certain product.
5.2 – The products are offered at the price indicated on the website at the time the order is placed. All prices are inclusive of VAT, which will be highlighted in detail on the invoice issued for the purchase. Prices do not include transport and delivery costs, which will be displayed in the shopping cart before submitting the order and in the payment confirmation page, as well as specified in the order confirmation email that will be sent to the Customer. We are always committed to ensuring the accuracy of the information posted on our website.
5.3 – The steps for placing the order and stipulating the sales contract are clearly highlighted in sequence of pages in the website, through explanatory texts and graphics. It is particularly advisable to view the information on termination, which can be saved and printed at any time. Before submitting the order, it will be possible to correct any input errors.
5.4 – The correct reception of the order will be confirmed by Cravattificio Zadi s.r.l. via e-mail, sent to the e-mail address provided by the Customer. This confirmation message will contain Date and Time of execution of the order and a ‘Customer Order Number’, to be mentioned in any further communication with A&D Ties. The message will include all the data entered by the Customer, who undertakes to verify their correctness and to promptly communicate any need of correction, through the procedures indicated in this document.
5.5 – In case of non-acceptance of the order for any reason, Cravattificio Zadi s.r.l. ensures timely communication to the Customer.


6 Payment methods
Paypal: by choosing this option, you will be redirected to the PayPal website to complete the transaction.
PLEASE NOTE: only Paypal payments from Paypal-verified accounts are currently accepted. When the order is placed, PayPal will immediately charge the amount of your purchase. Find more information on PayPal.


7 Delivery methods, timing and costs
7.1 – A&D Ties can only accept orders to be delivered within the national territories listed in the options displayed in the order form. A&D Ties reserves the right not accept orders with delivery to islands or remote locations. We do not accept delivery to PO Boxes.
PLEASE NOTE: Make sure to check carefully the data entered in the “billing address” field, as it won’t be possible to edit such data and the content of the invoice or receipt once the order is being processed for shipping under any circumstances. The invoice will be made out to the address entered in the billing field at the time of the order, and it won’t be possible to make the invoice out to any other name or address. Consequently, no change in the invoice will be possible.
If the billing document is not requested at the time of the order, it won’t be issued after the event under no circumstances.
7.2 – Delivery costs will be billed at the prices indicated on the Website or communicated by Customer Service at the time of placement of the order. The recipient of the goods is responsible for the payment of taxes and customs duties required by the legislation in force in the territory of destination of the goods. The Courier is responsible for the delivery.
7.3 – Unless explicitly indicated by our Customer Service, delivery is intended at street level. At the time of delivery of the goods by the courier, the Customer is required to check:
– that the number of packages delivered corresponds to what indicated in the transport document previously sent by e-mail
– that the packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage in the packaging and/or goods or non correspondence of the number of delivered packages or indications are to be immediately contested by writing ACCEPTED WITH RESERVATION on the courier’s delivery note.
Once the courier’s document has been signed, the Customer can not make any objection regarding the external characteristics of the delivered goods.
Any problem concerning the physical integrity, correspondence or completeness of the products must be notified by e-mail at info@adties.com within 8 days of delivery.
7.4 – In case of failure to collect within 3 working days the goods left in storage at the warehouse of the courier due to repeated inability to deliver at the address indicated by the Customer at the time of the order, the order will be automatically canceled; in such case, Cravattificio Zadi s.r.l. will refund the sum received as payment, net of the costs for the attempted and unsuccessful shipment and of storage.
7.5 – Should the Customer provide an incorrect delivery address during the order procedure, Cravattificio Zadi s.r.l. will charge any extra costs for the repeated delivery to the Customer. Please remember to fill all fields accurately, including your phone number and street number after the address.
7.6 – Delivery times may vary from the day of the order to a maximum of 15 working days from the its confirmation. Should Cravattificio Zadi s.r.l. not be able to ship within such period, the Customer will be given timely notice via e-mail.


8 Right of withdrawal from A&D Ties Products
The Customer has the right to cancel any order concerning A&D Ties Products, without giving any reason or communicating to A&D Ties the problem encountered, according to the procedures and limits set forth in art. ex art. 49, paragraph 1, lett. (h) of Legislative Degree no. 206/2005 below. Any Customer who wishes to return the products can print the return label through the A&D Ties website. Customers who don’t have access to a printer, experience problems during the download of the return label or need another label can contact the Customer Service via e-mail at info@adties.com.
Information about the right of withdrawal (art. 49, paragraph 1, lett. (h) of Legislative Degree no. 206/2005 “Consumer Code”)
The Customer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer itself, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the last good. To exercise the right of withdrawal, it is necessary to inform A&D Ties of the decision to withdraw from the present contract through any explicit statement to that effect (e.g. by registered mail, by fax or by e-mail). It is also possible to electronically fill in and send the standard withdrawal form or any other explicit statement to that effect through the A&D Ties website. Following this, A&D Ties will promptly provide a confirmation of receipt of such withdrawal on a durable medium (e.g. via e-mail). The term set for the withdrawal is met if the Customer sends the statement before the deadline of 14 days starting from the day on which the customer or a third party, other than the carrier and designated by the customer itself, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the last good.

Effects of withdrawal
Following the termination of this contract, A&D Ties Ties will reimburse all payments made by the Customer, excluding delivery costs. Should they choose to withdraw, Customers are invited not to remove the labels from the products. Once the labels are removed, it will be impossible to request a refund. Refunds will be made through the same payment method used by the Customer during the order procedure, unless otherwise stated. In any case, the Customer won’t be charged any expense as a consequence of the refund. The refund might be suspended until A&D Ties has received the returned products or until the Customer demonstrates the shipment of such products, if earlier. The Customer must return or deliver the products without undue delay and, in any case, within 14 days from the day on which the wish to withdraw from the purchase contract was communicated. The Products must be returned – properly packed in their original packaging, not damaged, altered or soiled and equipped with any accessories, usage instructions and documentation; it is very important that A&D Ties products remain intact – bearing the transport document (found in the original packaging) to allow A&D Ties to identify the Customer (order number, name, surname and address); – without evident usage marks, if not compatible with the performance of a basic test of the item (it must not bear traces of prolonged usage or use exceeding the time necessary for a test, and it must not be in a state that does not allow resale). If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

Standard withdrawal form
Customers who intend to withdraw from the contract are required to fill in this form, sending/communicating it with the above mentioned methods to: Cravattificio Zadi s.r.l. Via Friuli, 50 20135 Milan
Customers can use the following standard text:
I/we (*) hereby notify my withdrawal from my/our (*) contract for the purchase of the following goods/services (*)
— ordered on (*) / received on (*)
— buyer(s) name(s)
— buyer(s) address
— date


9 Legal guarantee of conformity
In case of non-conforming or defective products, the Customer is entitled to the restoration of product conformity free of charges by repair or replacement of the product. The Customer can exercise this right provided the defect occurs within two years from the delivery of the goods and reports the defect to A&D Ties within two months of discovery.


10 Liability
10.1 – A&D Ties assumes no liability for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if unable to execute the order within the time stipulated in the contract.
10.2 – A&D Ties assumes no liability for disservices due to force majeure if unable to execute the order within the time stipulated in the contract.
10.3 – A&D Ties can not be held liable to the Customer, except in cases of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside its or its sub-suppliers’ control.
10.4 – A&D Ties assumes no liability for damages, losses and costs incurred by the Customer as a result of the failure to execute the contract due to causes not attributable to A&D Ties, as the Customer is only entitled to the refund of the price paid and any accessory expenses.
10.5 – A&D Ties assumes no liability for any fraudulent and illegal use by third parties of credit cards, checks and other means of payment upon payment of the purchased products, if able to prove having taken all possible precautions in accordance with the best knowledge and technologies of the time and in accordance with due diligence.


11 Privacy
The data controller of the personal data treatment is Cravattificio Zadi s.r.l. Via Friuli, 50 20135 Milan, owner of the website adties.com; P.IVA 10393220156


12 Complains
Any complaint must be addressed to Cravattificio Zadi S.r.l., Via Friuli, 50 20135 Milan, owner of the website adties.com; P.IVA 10393220156

Fur any further information:

info@adties.com


13 Governing law
The sales contract between the Customer and Cravattificio Zadi s.r.l. shall be construed as stipulated in Italy and regulated by Italian Law. For any civil and criminal disputes arising from the stipulation of this distance sales contract, if the Costumer is a consumer, territorial jurisdiction shall be the reference Court of the town of the Customer’s residence; in all other cases, jurisdiction shall rest exclusively with the Court of Milan, where the registered office of Cravattificio Zadi S.r.l. is situated.
Pursuant to and for the purposes of Legislative Decree no. 130 of 6 August 2015, containing provisions for the implementation of Directive 2013/11/EU on the alternative resolution of consumer disputes, we inform you of the existence of a platform for alternative extra-judicial resolution of disputes, available on the following website:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage