Terms and conditions
General Terms and Conditions of Sale
1. Our business policy
1.1 – Our E-Commerce offers products for sale on adties.com exclusively to its end users. i.e. the “Consumers”.
1.2 – Within this document “Consumer” shall mean any natural person acting on adties.com with purposes which are outside his or her trade, business or professional activity (if any). If you are not a “Consumer”, please refrain from entering any commercial transaction on adties.com
1.3 – In compliance with its business policy, our E-Commerce reserves the right not to process orders from subjects different from “Consumers”, and any order which does not conform to our business policy.
1.4 – These General Terms and Conditions of Sale exclusively relate to purchases of products on adties.com between the users of adties.com and our E-Commerce.
2. General Terms and Conditions of Sale of the products and services offered by adties.com
These terms cover:
- Purchase methods
- Payment methods
- Delivery methods and costs
- Right of withdrawal
- Warranties
- Privacy
- Complaints
- Governing law
The service offered is distance selling for the customers of the online shop A&D Ties
All prices are VAT included.
The offer and sale of products through the adties.com website are regulated by the following General Terms and Conditions of Sale. These General Terms and Conditions of Sale are formulated in compliance with the regulations on contracts stipulated outside of commercial premises and in particular with the provisions of Legislative Decree. 6 September 2005, no. 206 (Consumer code).
3. Parties to the Contract
The sales contract is concluded between:
Seller: A&D Ties di Andrea Galliani, with registered office at Via Adige, 5 – 20095 Cusano Milanino (MI), Italy, Italian Tax Code and VAT Number 12866480960, operator of the website adties.com.
Email: info@adties.com
Customer: Any consumer who purchases products through the website adties.com for purposes outside their trade, business or professional activity.
4. Acceptance of the General Terms and Conditions of Sale
4.1 – By placing an order as indicated, the Customer declares to have knowledge of all instructions and indication provided during the purchase procedure and to unconditionally accept the General Terms and Conditions of Sale. A&D Ties di Andrea Galliani reserves the right to change the General Terms and Conditions of Sale by giving notice on this page of the website. The applicable General Terms and Conditions of Sale are those in force at the time the order is placed. Each change will be considered effective after posting on the website.
4.2 – Once the Customer has completed the online order procedure, s/he will print, save an e-copy or in any way keep these General Terms and Conditions of Sale, in compliance with the provisions of Articles. 49 et seq. in the Legislative Decree no. 206/2005 regarding distance selling.
5. Purchase Methods
5.1 – The Customer can only purchase the products available on the website at the time of the order, which can be viewed at (URL) https://www.adties.com as described in the specific information sheets. All support information for purchase are merely intended as generic information, not referable to the actual characteristic of a certain product.
5.2 – The products are offered at the price indicated on the website at the time the order is placed. All prices are inclusive of VAT, which will be highlighted in detail on the invoice issued for the purchase. Prices do not include transport and delivery costs, which will be displayed in the shopping cart before submitting the order and in the payment confirmation page, as well as specified in the order confirmation email that will be sent to the Customer. We are always committed to ensuring the accuracy of the information posted on our website.
5.3 – The steps for placing the order and stipulating the sales contract are clearly highlighted in sequence of pages in the website, through explanatory texts and graphics. It is particularly advisable to view the information on termination, which can be saved and printed at any time. Before submitting the order, it will be possible to correct any input errors.
5.4 – The correct reception of the order will be confirmed by A&D Ties di Andrea Galliani via e-mail, sent to the e-mail address provided by the Customer. This confirmation message will contain Date and Time of execution of the order and a ‘Customer Order Number’, to be mentioned in any further communication with A&D Ties. The message will include all the data entered by the Customer, who undertakes to verify their correctness and to promptly communicate any need of correction, through the procedures indicated in this document.
5.5 – In case of non-acceptance of the order for any reason, A&D Ties di Andrea Galliani ensures timely communication to the Customer.
6. Payment Methods
Payments for purchases made on adties.com are accepted exclusively through PayPal.
When selecting PayPal at checkout, the Customer will be redirected to the secure PayPal payment platform to complete the transaction.
Payment will be processed according to PayPal’s applicable terms and conditions. The order will be processed after successful payment confirmation.
A&D Ties di Andrea Galliani does not directly collect or store the Customer’s payment card details.
7. Delivery methods, timing and costs
7.1 – A&D Ties can only accept orders to be delivered within the national territories listed in the options displayed in the order form. A&D Ties reserves the right not accept orders with delivery to islands or remote locations. We do not accept delivery to PO Boxes.
PLEASE NOTE: Make sure to check carefully the data entered in the “billing address” field, as it won’t be possible to edit such data and the content of the invoice or receipt once the order is being processed for shipping under any circumstances. The invoice will be made out to the address entered in the billing field at the time of the order, and it won’t be possible to make the invoice out to any other name or address. Consequently, no change in the invoice will be possible.
If the billing document is not requested at the time of the order, it won’t be issued after the event under no circumstances.
7.2 – Delivery costs will be billed at the prices indicated on the Website or communicated by Customer Service at the time of placement of the order. The recipient of the goods is responsible for the payment of taxes and customs duties required by the legislation in force in the territory of destination of the goods. The Courier is responsible for the delivery.
7.3 – Unless explicitly indicated by our Customer Service, delivery is intended at street level. At the time of delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what indicated in the transport document previously sent by e-mail
- that the packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage in the packaging and/or goods or non correspondence of the number of delivered packages or indications are to be immediately contested by writing ACCEPTED WITH RESERVATION on the courier’s delivery note.
Once the courier’s document has been signed, the Customer can not make any objection regarding the external characteristics of the delivered goods.
Any problem concerning the physical integrity, correspondence or completeness of the products must be notified by e-mail at info@adties.com within 8 days of delivery.
7.4 – In case of failure to collect within 3 working days the goods left in storage at the warehouse of the courier due to repeated inability to deliver at the address indicated by the Customer at the time of the order, the order will be automatically canceled; in such case, A&D Ties di Andrea Galliani will refund the sum received as payment, net of the costs for the attempted and unsuccessful shipment and of storage.
7.5 – Should the Customer provide an incorrect delivery address during the order procedure, A&D Ties di Andrea Galliani will charge any extra costs for the repeated delivery to the Customer. Please remember to fill all fields accurately, including your phone number and street number after the address.
7.6 – Delivery times may vary from the day of the order to a maximum of 15 working days from the its confirmation. Should A&D Ties di Andrea Galliani not be able to ship within such period, the Customer will be given timely notice via e-mail.
8. Right of Withdrawal and Refunds
8.1 Right of Withdrawal
Consumers have the right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the goods.
For orders containing multiple products delivered separately, the withdrawal period begins when the last product is received.
8.2 How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the Consumer must inform A&D Ties di Andrea Galliani of their decision by sending a clear statement to info@adties.com.
The Consumer may use the model withdrawal form provided at the end of these Terms and Conditions, but its use is not mandatory.
The withdrawal notification must be sent before the 14-day withdrawal period expires.
8.3 Returning Products
After communicating the decision to withdraw, the Consumer must return the products without undue delay and no later than 14 days from the date of the withdrawal notification.
The Consumer shall bear the direct costs of returning the goods, unless otherwise agreed or required by applicable law.
Customers should contact info@adties.com to receive return shipping instructions and the correct return address.
Products should be returned adequately packaged to prevent damage during transport.
The Consumer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
8.4 Refunds
In the event of a valid withdrawal, A&D Ties di Andrea Galliani will reimburse all payments received from the Consumer, including the original standard delivery costs, without undue delay and no later than 14 days from the date on which the Seller is informed of the decision to withdraw.
Additional delivery costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery offered are not refundable.
The Seller may withhold the refund until the returned goods have been received or the Consumer has supplied evidence of having sent them back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise, and without additional refund fees.
8.5 Exceptions
The right of withdrawal does not apply in cases expressly excluded by applicable consumer protection legislation, including goods made to the Consumer’s specifications or clearly personalised.
These exceptions do not affect the Consumer’s statutory rights in relation to defective or non-conforming products.
9. Legal Guarantee of Conformity
All products sold on adties.com are covered by the statutory legal guarantee of conformity provided by applicable consumer protection legislation.
Under Italian consumer law, the Seller is liable for any lack of conformity existing at the time of delivery that becomes apparent within two years from delivery.
In the event of a defective or non-conforming product, the Consumer is entitled to the remedies provided by law, including repair or replacement free of charge, or, where legally applicable, a price reduction or termination of the contract with reimbursement.
To report a defective or non-conforming product, Customers may contact info@adties.com, providing their order number and a description of the issue.
These rights are independent of the right of withdrawal and do not affect any additional mandatory consumer rights applicable in the Consumer’s country of residence.
10. Liability
10.1 – A&D Ties assumes no liability for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if unable to execute the order within the time stipulated in the contract.
10.2 – A&D Ties assumes no liability for disservices due to force majeure if unable to execute the order within the time stipulated in the contract.
10.3 – A&D Ties can not be held liable to the Customer, except in cases of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside its or its sub-suppliers’ control.
10.4 – A&D Ties assumes no liability for damages, losses and costs incurred by the Customer as a result of the failure to execute the contract due to causes not attributable to A&D Ties, as the Customer is only entitled to the refund of the price paid and any accessory expenses.
10.5 – A&D Ties assumes no liability for any fraudulent and illegal use by third parties of credit cards, checks and other means of payment upon payment of the purchased products, if able to prove having taken all possible precautions in accordance with the best knowledge and technologies of the time and in accordance with due diligence.
11. Privacy and Personal Data Protection
The Data Controller is A&D Ties di Andrea Galliani, with registered office at Via Adige, 5 – 20095 Cusano Milanino (MI), Italy, Italian Tax Code and VAT Number 12866480960.
Personal data provided by Customers will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation, for purposes including order management, payments, shipping, customer assistance and compliance with legal obligations.
Further information is available in the Privacy Policy.
Consent to receive promotional communications or newsletters, where requested, is separate, optional and not a condition for purchasing products on adties.com.
12. Complaints and Customer Service
For complaints, requests for information, order assistance, shipping enquiries, returns or refunds, Customers may contact:
A&D Ties di Andrea Galliani
Via Adige, 5
20095 Cusano Milanino (MI), Italy
Italian Tax Code and VAT Number: 12866480960
Email: info@adties.com
Customers are encouraged to include their order number and a description of their request to facilitate assistance.
13. Governing Law and Dispute Resolution
The sales contract between the Customer and A&D Ties di Andrea Galliani shall be governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable under the laws of the country in which the Consumer habitually resides.
For disputes arising from the sales contract, jurisdiction shall be determined in accordance with applicable consumer protection laws. In cases where the Customer is not acting as a consumer, the Court of Milan shall have exclusive jurisdiction, to the extent permitted by applicable law.
Alternative Dispute Resolution (ADR)
In the event of a dispute relating to an online purchase, Customers may contact A&D Ties di Andrea Galliani at info@adties.com to seek an amicable resolution.
Information about alternative dispute resolution (ADR) bodies in the European Union is available on the European Commission’s website:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract. You may also send any other unequivocal withdrawal statement.
To: A&D Ties di Andrea Galliani, Via Adige, 5 – 20095 Cusano Milanino (MI), Italy; info@adties.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Goods: ______________________________
Order number (if available): ______________________________
Ordered on / received on: ______________________________
Consumer’s name: ______________________________
Consumer’s address: ______________________________
Date: ______________________________
Signature (only if this form is submitted on paper): ______________________________
